Frequently Asked Questions

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Getting Started

What is an affiliate?

An affiliate is a partner to CastleCasino.com. Affiliates use their websites or other promotional methods to provide us with players. We in turn will pay affiliates a percentage of the revenue that we earn through referred players.

Why should I join Castle Affiliates?

To earn money with our great commission rates! Castle Affiliates not only provides you with a larger commission percentage than most other online casinos, but we also offer an exceptional service to players once they have joined, thus improving retention and boosting net revenue.

How can I earn money from referred players?

You have a few options when it comes to your affiliate revenue structure. You can select Hybrid revenue deal (CPA and revenue share combined), through which you will be paid a fixed fee for every player whom you refer who then deposits a certain amount. Alternatively you can select a revenue share partnership; this pays you a percentage of the player’s net loss (at CastleCasino.com) every month.

How do I join and start promoting?

Joining Castle Affiliates is simple! Simply click on the Register button, enter the required details and make sure you accept our terms of conditions. A Castle representative will update you on the status of your application within 24 hours. If you have any trouble registering then please contact us and someone from our team will be in touch very shortly.

Commissions

Are there different payment plans?

Yes, we offer two different payment plans, you can find more details on these below:

Revenue share – Under this scheme, affiliates earn a percentage, up to 40%, of all referred players’ monthly net losses. This is calculated between the start and end of each month. For instance, if you’re on a 35% revenue share plan and referred players from your site collectively lose £10,000 in January, you will be paid £3500. You will earn 35% of these players’ revenue for as long as they continue to play with Castle.

Hybrid commission structure – This combo scheme provides you with affixed 20% revenue share in combination with a fixed fee (CPA) for each player you refer who deposits over a certain amount.

It’s quite commonly known in the industry that affiliates who select a commission based revenue structure will become a lot more profitable in the long term; however Hybrid (CPA + Revenue share) offerings generally provide a quicker return. As always, do not hesitate to get in contact if you need assistance when choosing.

Do commission rates vary?

Commission rates can vary based on a number of criteria. Some affiliates may register within a promotional period and thus receive a more favourable rate; some may receive a higher negotiated commission due to prime ad placement and their projected revenues and so forth.

Where can I view my earnings?

To view your earnings simply log in to your account. Your total earnings will be right there for you to see. Using the filtering options you can break this data down further according to date.

Are there any hidden costs after signing up?

Absolutely not, Castle Affiliates will never ask you for payment.

When will I get paid?

We pay each affiliate by the 15th of every month via their preferred method.

How do you send payments?

This is totally up to you. We can pay by electronic wire transfers, cheques, Neteller or Moneybookers – please log-into your account and select the preferred method.

Marketing

Can you help me with marketing?

Yes we can, remember that we are in a mutually beneficial partnership and therefore we are keen to provide you with whatever help you require to better promote our brands.

Where can I find materials for promotions?

Under the “Get promotional” tab in your account. We also have a wide variety of extra content easily accessible here.

I’d still like extra promotional material.

No problem. If you can’t find what you need then contact us and we will do our upmost to provide what you require as soon as possible. We pride ourselves on the flexible service we provide to affiliates.

Do you provide specially designed landing pages?

If you feel you can send us a lot of traffic and believe it will be better converted through a bespoke landing page then please get in touch, we are always interested in hearing ways to improve player count.

Do you provide exclusive promotions?

Yes, we are always interested in hearing anything you have planned. Providing the terms are mutually beneficial, we can run exclusive promotions with selected affiliates. Contact us to find out more.

Support

I’ve forgotten my password!

That’s okay, happens all the time! Visit the password reminder page to recover your lost information.

How do I get in touch with you?

Visit our contact page, from there you will find out how to reach us.